Privacy Policy

Effective Date: February 23, 2026

Last Updated: February 23, 2026

This Privacy Policy describes how Thinkmatter Technologies Private Limited ("Thinkmatter", "we", "us", or "our") collects, uses, and shares information in connection with your use of our websites, applications (including Luma), and services (collectively, the "Services").

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Voice and Conversation Data: When you use Luma, we collect your voice recordings and the text transcriptions of your journal sessions to provide the service.
• Payment Information: If you subscribe to a paid plan, we collect payment information through our third-party payment processor. We do not store your full credit card details on our servers.
• Communications: When you contact us for support or inquiries, we collect the information you provide in those communications.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our Services, including session frequency, features used, and app performance data.
• Device Information: We collect device type, operating system version, unique device identifiers, and general network information.
• Log Data: Our servers automatically record information including your IP address, browser type, referring/exit pages, and timestamps.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your journal sessions and generate AI-powered insights (Luma)
• Maintain long-term memory features to personalize your experience
• Process payments and manage subscriptions
• Respond to your support requests and communications
• Send you important service-related updates
• Analyze usage patterns to improve our products
• Detect, prevent, and address technical issues and security threats

3. Data Storage and Security

We take the security of your data seriously. Your voice recordings and journal content are encrypted both in transit and at rest. We implement industry-standard security measures including encryption, access controls, and regular security assessments.

Your data is stored on secure cloud infrastructure. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our Services (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your information.
• AI Processing: Your conversation data may be processed by third-party AI services to provide transcription, analysis, and insight generation. This data is used solely to provide the service and is not used to train third-party models.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data. We will delete your account and all associated data upon request.
• Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
• Opt-Out: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact us at shrirang@thinkmatterlabs.com.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. If you request account deletion, we will delete your data within 30 days, except where we are required to retain certain information by law.

7. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze traffic, and understand how visitors interact with our site. You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Company: Thinkmatter Technologies Private Limited
• Email: shrirang@thinkmatterlabs.com
• Phone: +91 9948365348
• Address: G3 Radha Krishna Towers, Civil Line, Akola, Maharashtra 444005, India