How can we help?
Find answers to common questions below, or reach out to our team directly.
Frequently Asked Questions
What is Luma?
Luma is an AI-powered voice journaling app. Instead of writing in a traditional journal, you have a conversation with Luma. It listens, asks thoughtful follow-up questions, remembers your goals and patterns, and reflects back insights you might have missed.
How does voice journaling work?
Simply open Luma and start talking. You can share what's on your mind, talk about your day, process your thoughts, or work through a challenge. Luma guides the conversation with relevant questions and provides a summary with insights after each session.
Is my data private and secure?
Privacy is a core principle at Thinkmatter Technologies. Your conversations are encrypted, and we do not sell or share your personal data with third parties. You can read our full Privacy Policy for details.
How much does Luma cost?
Luma offers a 7-day free trial with no credit card required. After the trial, it's $9.99 per month, which includes unlimited voice and chat sessions, long-term memory, daily insights, and personalized prompts.
Can I delete my data?
Yes. You can request deletion of your account and all associated data at any time. We respect your right to data portability and erasure. Contact us at support and we'll process your request promptly.
What platforms is Luma available on?
Luma is currently available as a mobile app. We're working on expanding to additional platforms. Visit lumawith.me for the latest availability information.
I found a bug or have a feature request. How do I report it?
We'd love to hear from you! Please send us an email with a description of the issue or your feature idea. Include any relevant screenshots or steps to reproduce the bug, and we'll look into it.
How do I contact Thinkmatter Technologies for business inquiries?
For GenAI consulting, partnerships, or general business inquiries, please visit our Contact page or email us directly. We typically respond within 1-2 business days.
Still need help?
Can't find what you're looking for? Our team is here to help.